Return Policy

We ARE SORRY that your order didn’t work out!

We have a 14-day return policy, which means you have 14 days after receiving your item to replacement only .

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you received a damaged or defective item please contact us with in 48 hours to replacement only.

To start a return, you can contact us at info@thesparklygirl.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thesparklygirl.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

All Lashes, makeup and accessories are non-returnable items because of the COVID-19 All are final sale and can’t be consider for refunded.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Must send back within 14 days of the delivery day. Items must be unworn, unwashed, and have original tag attached, and returned in the original package.

We Reserved Right Regarding Returned

We have reserved the right to solely define and limit, refuse, and/or reject returns from customer at any time due to:

*An irregular or excessive returns history indicative of “wardrobing” *An irregular or excessive returned history involving worm, damaged, missing item, or altered.

*Potential fraudulent or activity.

We have the right to refuse the service in person or online to any customer or entity, due to disrespect actions as note above.